FAQ - frequently asked questions
Topic Areas
2. Orders
3. Products
4. Payments
Shop Functions
1. How do I create a comparison list?
For each item, you can use the circle arrow icon to add an item to the comparison list.
2. How can I download product data sheets etc.?
You can download a suitable product data sheet for every product in our online shop on the article page - and in perfect print quality. We also provide you with the documents associated with the product, such as the spare parts lists or ABE documents.
3. Where can I find the digital spare parts lists?
Our digital spare parts lists with convenient links to the right spare part can be found under the tab: Digital spare parts lists. That way you can order spare parts for your seat anytime and anywhere, quickly and easily with Sitzprofis.de.
Order today by 13:00 and have it in your hands tomorrow - we are not only your competent partner for GRAMMER driver seats but also very fast in processing.
4. What is the Sitzprofi guarantee?
With the Sitzprofi guarantee, we assume responsibility for the usability and accuracy of fit of the seat you have ordered in your vehicle and the same applies to ordered spare parts. We can, however, only give you this guarantee if you send us the type plate of your old seat.
Should it happen that something doesn't fit, our seating professionals will be happy to help and advise you at any time.
1. Who can order?
Commercial customers and private customers are equally welcome!
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Commercial customers, colloquially known as B2B customers, are persons who act on behalf of and for the account of a commercial or comparable institution. Comparable institutions are self-employed persons, freelancers, farmers, but also associations, as well as institutes, state and municipal institutions such as government offices and authorities.
- B2B customers can choose between purchase on account and purchase via PayPal, credit card or instant bank transfer.
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Private customers, colloquially known as B2C customers, are people who order goods for themselves or their non-professional environment.
- B2C customers only pay using the available payment options.
2. How can I order?
Ordering from the sitzprofis.de online shop is very simple!
After you have placed all the products you want in the shopping cart, go to "checkout." If you are an existing customer, log in with your access details. If you are a new customer, enter your details. The ordering process is then quickly completed in just a few steps.
3. Can I also order by telephone?
Yes, it is possible to order by telephone. The phone number can be found on our Homepage or on the contact details.
4. Can I also order by email?
Yes, an order by email is possible. The email address can be found on our Homepage or on the contact details.
5. Do I have to create a customer account to be able to order?
Yes, to be able to order from our Sitzprofis.de store you need a valid customer account.
7. How can I view my previous orders?
You can view past orders placed through the online shop in your personal area by logging into the online shop with your access data . Please contact us for orders placed through other means (e.g. by phone, fax or E-mail.)
8. Can I cancel an order if it has not yet been dispatched?
Cancellations are possible as long as we have not yet processed the order. However, this happens very quickly within a very short time. Please understand that on the one hand, we do our utmost to stop an order at your request but on the other hand, we are extremely fast in our processes so that you are able to have your order the very next day. For this reason, it is often no longer possible to cancel or change orders. Simply get in touch with us by email, contact form or by phone.
9. Can I also order outside of Germany?
Our focus is clearly on Germany. Please contact us in case of doubt if you require delivery to other European countries.
10. What happens after the order is completed?
Once you have placed an order, you will receive an order confirmation and a summary of the order on the email address you provided. If the billing and delivery addresses are different, we will send the invoice by email. If the billing and delivery addresses are identical, the invoice will be enclosed with your order
11. Can I also order on my mobile ?
Yes, our online shop is mobile-friendly. You can order from a mobile device as well as from a classic PC or tablet.
12. I have a question about my order
Do you have a question about an order or an offer? For example:
• Has my order arrived?
• Is there an invoice with the order?
• When will the goods arrive?
We will be happy to answer your individual questions. Use our contact form and we will take care of your request.
1. What happens when a product is not available immediately?
Should a product not be dispatched to you immediately, you will receive an e-mail with the exact delivery date on the order confirmation.
Reasons for non-immediate despatch are:
• Order quantities that exceed our stock levels.2. Do I get the products exactly as described in the shop?
Yes, without any ifs and buts! You will receive the exact products you select from our Sitzprofi Shop. We make an effort to provide images for all our products. Please understand that at times there may be slight delays in the provision of images for new items.
1. Which payment methods are accepted?
Businesses and similar organisations (see FAQ "Who can order?") can choose between purchase on account and payment via PayPal. All payment options are available to private customers, with the exception of purchase on account which is handled by the service provider Mollie.
2. How can I pay with PayPal?
After the purchase process you will be redirected to PayPal. Log in as you would normally with your access details (email address + password) and confirm the payment.
5. When and how will I receive my invoice?
You will receive the invoice by email within a short time if the billing and delivery addresses are different. If the addresses are the same, the invoice will be enlosed with your goods.
6. Can I receive an invoice in a different name?
After you have put your selected items in the shopping basket, you have the option of entering a different billing and delivery address details in the order process.
7. Is VAT also included?
Yes. We show net and gross amounts separately on the invoice.
8. What charges are incurred and are there any hidden costs?
Basically, you will only find two types of costs on the invoice:
• Cost of goods.With us, there are no additional charges for certain payment methods, for packaging material, for forwarding deliveries and certainly no hidden costs such as local surcharges. It's that simple!
9. I need a copy of the invoice.
No problem, just write to us briefly about your request using our contact form, ideally stating the order number if you have it to hand.
1. What are the shipping costs?
You can see the exact and absolutely transparent shipping costs at any time on the Shipping costs page. In addition, you can see all costs incurred and therefore also the shipping costs in the order process before completing the purchase. Basically, an invoice only consists of two types of costs: cost of the goods and the shipping costs.
2. Why is there a distinction between parcel service and freight forwarding?
Depending on the size, weight or number of goods ordered, we no longer ship with our parcel service provider, but with our forwarding agent. Both types of logistics provider have their own areas of expertise. Bulky freight forwarding goods are handled very differently from small parcels during the shipping process.
3. What do I need to bear in mind about a forwarding agent delivery?
The average delivery time is extended by up to 2 days. Delivery takes place curbside and must be acknowledged by you personally or authorized in writing.
4. How long is the delivery time?
• 1 - 2 Working days applies.
Please understand that in exceptional cases, orders sent by a forwarding agent may arrive one or two days later.
5. Which shipping service provider will be used to ship my parcel?
We ship our items with our logistics partners DPD (parcel goods) and our forwarding company partners (pallet goods.)
6. Can I also have my order delivered to a pack station or parcel store?
No. A natural person must accept the goods.
7. What is a partial delivery?
It is important to us to ensure that the items you order reach you as quickly as possible. If, in an exceptional case (see "How long is the delivery time"), we are not able to ship the items at once, we will split the order into two partial deliveries and ship the rest of the order immediately it becomes available according to the information on your order confirmation. If shipping costs are incurred (see "What shipping costs are incurred?"), we will divide these between the partial deliveries according to value. This means that you only pay the proportionate shipping costs for the goods that we ship.
8. Can I change the delivery address for an order that has already been confirmed?
Please understand that due to our just-in-time principle, we normally process orders so quickly that it is no longer possible to have them changed. Please contact us and we will check whether we can still make a change; the exception proves the rule. Within the first hour of placing an order, there is still a good 30% chance of making changes!
Should you, as the recipient of the goods, not be found at the delivery address, the goods will be returned to us after 2 days. You can then decide whether you want to cancel the order or whether we should send the goods again - to the changed delivery address. Please note that the shipping costs are nonrefundable.
9. What can I do if I receive a damaged item?
Be sure to inform us e.g. by phone, email or contact form! To help us help you quickly, please do so preferably with photos!
1. How do I send a return?
You have a 14-day right of withdrawal without ifs and buts (this only applies to seats that are not individually manufactured or if you have not sent us a seat type plate (Sitzprofi guarantee.) Please clarify the matter with us briefly before returning the goods, e.g. by phone, email, contact form. The goods to be returned should, if possible, be in their original packaging and undamaged. The return should be sent to: Michalek GmbH, Industriestrasse 14, 31275 Lehrte. Please enclose the delivery bill so that we can assign the returned goods to your order. We also go into more detail on this subject in our General Terms and Conditions.
The invoice amount will be credited after checking the returned items. This refund will be made immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract.
2. Are there any exceptions for the return of items?
Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:
• Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
• Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.
3. How can I make a complaint about an item?
Basically, we hope you do not have to complain at all. It is our constant endeavor to supply you with quality seats in top condition without exception. If you still have reason to complain, please contact us, e.g. by email oder phone.
Don't be shy! We benefit from your feedback and can quickly eliminate possible sources of error.
4. Within what time can I return an item?
Within 14 days of receipt of goods.
5. In the event of a return: How is the value of the goods offset?
The credit note is always issued using the payment method you selected. In the case of purchase on account, the returned goods value is offset against the existing original invoice. If you pay via PayPal, you will also receive the money back via PayPal.
6. How long does it usually take for my return to be credited?
We are not only very fast in delivering the goods, but also in processing returns and that only takes a few days.
1. Will my personal information be resold?
No!
2. What about data protection?
We take the security of your data very seriously. We protect your data from access by third parties using state-of-the-art technology.
3. Do you have a privacy policy?
Yes, you can find our privacy policy here.
4. What happens to my data?
In a nutshell, we only use your data in accordance with the statutory provisions. You can find detailed information in our privacy policy.
5. Is the store secure?
The store is SSL-secured. Please look at the top left of your browser in front of our store address: It says "https". The "s" stands for "secure". All data is sent in encrypted form.
1. Can I also order on my mobile devices?
We pursue a mobile-first strategy. This means that the store can be operated in full from a mobile device in the same way as from a classic desktop computer. You can therefore also use our web store in its entirety on a mobile device.
2. Is there an App for Smartphones?
No, we do not currently provide an app. You can use the online store in its user-friendly design to its full extent from any smartphone or tablet.